Our fees, in full
Every fee we charge, in one place. We're not VAT registered, so no VAT is added to any of these prices. If that changes, we'll show prices including VAT.
Last updated 12 November 2026
Long lets
| Service | Fee | Details |
|---|---|---|
| Full management | 10% | Of the monthly rent due. Covers rent monitoring and arrears chasing, repairs, inspections, safety certificate reminders, and one rent review a year. Invoiced monthly. |
| First-year rate | 5% | Full management at 5% of the monthly rent for your first 12 months, then 10%. Open to every landlord. Tenant find is charged as normal. |
| Tenant find (managed landlords) | £295 | Per new tenancy: marketing, viewings, referencing and Right to Rent checks, tenancy agreement and the required information. |
| Tenant find only (let only) | £595 | As above, for landlords who manage the tenancy themselves afterwards. |
| Inventory and check-in | At cost | What an independent inventory clerk charges, with no mark-up. |
| Rent review (let-only landlords) | £75 | Market rent evidence and the correct notice (Form 4A). Included free for managed landlords. |
| Possession and legal work | Not charged by us | We don't carry out legal work. If it's needed, we'll refer you to a solicitor, who will quote their own fee. |
| Leaving | £0 | 30 days' notice, no exit fee. |
What each service covers is on the landlords page.
Short lets and mid-term stays
| Service | Fee | Details |
|---|---|---|
| Short-let management | 15% | Of booking income: the accommodation price guests pay for their stay, before platform fees and not including the cleaning fee. Invoiced monthly. |
| Founding-owner rate | 12% | For our first 5 short-let owners, for their first 6 months. Then 15%. |
| Mid-term stays (1 week to 6 months) | 15% | Of booking income, as above. |
| If a month misses the estimate | Half fee | Before you go live we agree a monthly estimate in writing. In any month your booking income comes in below it, we charge half our usual fee for that month. |
| Setup | £0 | No setup fee. Photography, linen, smart lock, noise monitor and starter supplies are charged at cost, with receipts, and only with your agreement. |
| Cleaning and linen | At cost | What the cleaner charges for each changeover, with no mark-up. Paid from the cleaning fee guests are charged, so it doesn't normally cost you anything. |
| Supplies | At cost | Toiletries, cleaning products and kitchen basics, restocked as needed. |
| Repairs and maintenance | At cost | No mark-up. Anything over £100 waits for your approval, unless it's an emergency affecting guests' safety or the property. |
| Leaving | £0 | 30 days' notice. Future bookings are honoured or handed over to you properly. |
What the service covers is on the short lets page.
Tenants
We don't charge tenants any fees. The only payments a tenant can be asked for are the ones allowed under the Tenant Fees Act 2019, such as rent and a refundable deposit. These are paid directly to the landlord, not to us.
Protection for your money
Client money. We don't hold client money. Rent, deposits and booking income are paid straight to landlords and owners. Because we never hold your money, we're not required to be a member of a client money protection scheme. If that ever changes, we'll join a government-approved scheme before we handle any money.
Redress scheme. We're in the process of joining an independent redress scheme and will add the name and membership number here as soon as that's confirmed. See our complaints procedure.
Deposits. For long lets, the landlord protects the tenant's deposit in a government-approved deposit protection scheme within 30 days. We'll help you register it and serve the right paperwork.
Want the figures for your property?
Tell us the address and we'll show you what each kind of let would leave you after every fee. Free, and no obligation.
